How long does the tour take?
The tour runs for approximately 2 hours.
What is the child ticketing policy?
Child tickets are available for passengers aged between 3 and 12 years. All children must be accompanied by an adult (16+). Children aged 2 years and under may travel free of charge. Strollers and pushchairs must be folded and stowed on the lower deck.
Are you able to drink alcohol on Big Bus Tours?
You are not allowed to carry or consume alcohol on any of our buses. Non-alcoholic drinks are only permitted if they have a locking cap.
Is the tour wheelchair accessible?
Some buses are wheelchair accessible with lifts supporting up to 650 lbs. Please contact us at least 48 hours in advance to request an ADA-compliant vehicle. Note: Upper decks and some attractions may not be accessible.
Are motorized scooters allowed on the bus?
No, motorized scooters are not permitted. Only collapsible wheelchairs and strollers are allowed.
How do I request a refund?
If you booked directly with Big Bus Tours, request a refund via the Big Bus Tours App or the contact form at bigbustours.com/contactLVN. For third-party bookings, contact your original booking provider.